Polycom soundstation 2w firmware upgrade full guides for. If i buy the polycom soundstation2 for an analog line, how do i upgrade to ip at a later date. With superior voice quality to the award winning soundstation, proven 2. Polycom soundstation 2w telephone system installers tech. This is after 1 hour i contacted polycom support and they cant find their own product serial number in their database. Polycom soundstation 2w soundstation2w nonexpandable. Polycom soundstation 2w taking its sweet time to upgrade. Anywhere highquality voice conferencing is needed, the polycom soundstation2w phone delivers. Data sheet polycom soundstation2w speciflcations 173880315 polycom, inc. You dont even need to be in a room with a phone line. Soundstation 2w usb and when i unplug the ssw2, the above is not listed in the device manager. With industryleading full duplex for natural, simultaneous twoway conversation, the soundstation2 will exceed your expectations in medium to small conference rooms. The polycom soundstation2w wireless conference phone extends mobile conferencing to virtually any environment by eliminating the need to connect via dedicated telephone or data lines. This must be done before provisioning your polycom soundstation phone in case the device has residual settings of a previous configuration.
I have 5 of polycom soundstation 2w wont register, i log in. These polycom soundstation ip phones offer you direct connection to sipbased pbx applications. To see which version of the firmware your device is using, press menu status 2 platform 1. I have been trying for 2 days to upgrade the software on my soundstation2w using windows 7.
The wireless polycom soundstation 2w ex model offers the industry leading wireless telephone conference phone system via your mobile phone this range sets the new standards for anytime, anywhere, mobile audioconferencing. Installation of usb drivers contained in the upgrade application on the. So i read on the web download firmware with of both my xp and win 7 pro 64 bits. Polycom soundstation 2w wireless conference telephone non. The phonepassword can be set by logging into the admin setup manage modify pencil button the sip. Soundstation 2w firmware upgrade issue poly community. The soundstation ip 7000 has been replaced by the poly trio 8800 and trio 8500.
Download soundstation2w software upgrade application for windows vista and. Soundstation2w battery recall information only affecting units sold before 2006, and between 12200752008. The polycom soundstation 2 conference phone enables users to speak in a normal voice and be heard clearly up to ten feet away from the unit this next generation conference phone offers industryleading full duplex for natural, simultaneous, two way conversation and is. View and download polycom soundstation2w user manual and administrator manual online. The auxiliary audio jack on the soundstation 2w is the same as that in the original soundstation. Jul 21, 2008 todays discussion will be on polycom and how to upload the latest firmware. Is the polycom soundstation2 software upgradeable in the field. The end result will be feedback and poor operation if the output is to an external speaker or pa system. Mar 20, 2017 trying to upgrade the firmware on a polycom soundstation 2w and it is taking its sweet time. Soundstation2w software upgrade application polycom support. Polycom soundstation duo conference phone, polycom has taken the concepts of group productivity tool and standard office workhorse to a new level for small to midsize rooms, delivering the ultimate in deployment flexibility, ease of use, and. Soundstation2w phones operating with old versions of software may experience an irrecoverable failure of registration between the base station and the phone. Mar 06, 2015 once reset, i will show you how to upgrade the polycom software and configuration files to the latest version by simply using polycoms provisioning server.
The speakerphone delivers exceptional performance and voice quality, making your phone conference calls clearer and more productive. Installation of usb drivers contained in the upgrade application on. It is on step 2 of 6 with 2 blocks filled in on the progress bar. Large backlit lcd reliable 150 foot wireless roaming from the base wireless frequency hopping to avoid interference up to 24. Polycom devices running firmware version 3 and lower must connect to a server to update. Soundstation2w upgrade free download windows version. Upgrading polycom soundstation2w software to version. Esi told me it did not support soundstation 2 with the e class because it needed 100ms flash hook duration.
Soundstation 2w firmware update problem poly community. May 22, 2014 i have 5 of polycom soundstations 2w wont register, i log in system info. Superb voice conferencing performance with the freedom and flexibility of wireless polycom acoustic clarity technology delivers clear, natural conversations dect 6. Split download file is recommended but requires that all phones are running bootrom 4. Polycom soundstation 2w user and administrator manual pdf. Polycom soundstation 2w ex wireless audio conference phone. The aux port was intended for recording of conference calls not for. A weekly charge will often be enough to provide 24 hours of talk time. Im having a hard time finding anything on polycoms website. Feb 27, 2018 polycom soundstation ip 7000 polycom soundstation ip 6000 done on a polycom soundstation ip 7000 settings in admin menu. The polycom soundstation 100 is commonly used in offices for conference calls. Combined download should be used where phones may be running pre4.
Soundstation2ws electrical contacts could generate a tiny. Scroll down to the system information menu item and press the select button to display the versions of software the phone is using. Installation of usb drivers contained in the upgrade application on the computer. Polycom soundstation 2w computer connection cable benn thomsen.
Polycom soundstation2w wireless analog conference phone. Installation of usb drivers contained in the upgrade application on the computer followed by a reboot of the pc. This process can be used on any of the polycom sip phones which support 4. The soundstation2w software upgrade process has the following four main steps. It quit working so i read that i should update the firmware of the device. Page 1 page 2 page 3 table of contents page 4 page 5 thank you page 6 parts list page 7 setting up soundstation2w page 8 mounting options page 9 features page 10 wireless technology page 11 mobile phone mode page 12 using soundstation2w page ending a call page 14 redial page 15. How to register your polycom soundstation2w to a base. Applicable to polycom soundstation 4000, 5000, 6000, 7000 follow the steps below to factory reset your polycom soundstation device in order to bring back the factory default settings.
Version 4 and later of the firmware can update from the devices configuration web page. Polycom conference phones feature high resolution backlit lcd displays, so reading incoming call information is easy even in low light situations. If the phone was previously used with simtex, the password is simtexadmin. Polycom soundstation ip 6000 manual upgrade simtex. How to upgrade the firmware on a polycom ip 5000 soundstation. Polycom factory reset and software upgrade youtube. How to factory reset a polycom soundstation series 3cx. Allows upgrade of soundstation2w operational software to. Soundstation ip 4000 with mics and soundstation premier ex with mics soundstation vtx with mics voicestation 300 and voicestation 500 soundstation2, soundstation2w, soundstation ip 4000 and soundstation2 for avayanortel soundstation vtx soundstation2w uses a cable that connects to a standard 2. Productive calls are possible with the polycom acoustic clarity tech that delivers crystal clear calls.
Polycom soundstation 2w the soundstation 2, polycoms next generation conference phone, is redefining the standard for businessquality. Soundstation2w user guide and administrator guide phone. I need to be able to do this because im physically not at site. How to update polycom device firmware intermedia knowledge. Apr 25, 2012 the soundstation 2w only has mono microphone output and sound input, so it is necessary to connect both the red and white wires together from the stereo output of the plug that you will plug into the pc headphone socket and similarly for the cable that you will plug into the pc microphone input. Data sheet polycom soundstation2w speciffcations console specifications size l x w x h 14. Buy polycom conference phone soundstation 2w polycom.
With better voice quality than the original soundstation with voice encryption, up to 24 hours of talk time, and the ability to dial through a cell phone, the soundstation2w is. The phones quickcharging lithiumion battery offers 12 or 24 hours with upgrade of talk time and 80 or 160 hours of standby time and can be recharged while in use in any room with a portable console charger. A software upgrade is defined as a postsale software addition. View online features for polycom soundstation 2w telephone or simply click download button to examine the polycom soundstation 2w guidelines offline on your desktop or laptop computer. I tried approximately 9 times under different conditions, but all attempts end the same way failure.
Just execute soundstation2w upgrade app as administrator and application update the software version without issues. Polycom soundstation 2w telephone features pdf viewdownload. Soundstation 2w ex conference phone is polycoms nextgeneration, wireless conference phone that gives users the freedom to conference any where team collaboration is important even in rooms where there are no phone lines. Once reset, i will show you how to upgrade the polycom software and configuration files to the latest version by simply using polycoms provisioning server. The polycom soundstation 2w wireless conference phone is an analogue conferencing phone that provides flexibility to the whole team. The polycom soundstation 2w is the new standard for anytime, anywhere audio conferencing. The soundstation2w is a circuit switched platform compat. To see which version of the firmware your device is using, press menu status 2 platform 1 phone 1 scroll down to view bootblock and updater versions. Polycom soundstation 2 is ideal for small and medium conference rooms seating up to 10 participants. This phone has minimal amount of repair documentation online, however repair is very straightforward. Upgrade of firmware on the soundstation2w console 4.
Release matrix for soundpoint ip and soundstation ip phones. Designed for small to medium conference rooms, the soundstation duo is easy to set up and use. Mar 16, 2020 the soundstation2w software upgrade process has the following four main steps. Polycom soundstation2w bundle wireless includes mics. Upgrading polycom soundstation2w software to version 1. How do i upgrade the firmware on a polycom ip 5000 soundstation from the web console. Polycom soundstation ip conference phones factory outlet store. After that, show me on panel not registered, then began the register process, i hope that phone panel show registering so press the button on base for 10 seconds and finished. Find low everyday prices and buy online for delivery or instore pickup. Having my boss look at it now and he is getting very frustrated as well as the customer. Trying to upgrade the firmware on a polycom soundstation 2w and it is taking its sweet time. To force a registration between the console and base station. This article describes the process of updating the polycom hardware.
Oct 31, 2012 in order to utilize lync integration a onetime update process must first be used to upgrade devices running 3. Polycom soundstation 2w non expandable, item number 220007880001, wireless conference phone for midsized conference rooms. Polycom soundstation 2w extended length battery 220007804002 the soundstation 2w extended length battery is a spare or replacement battery for your soundstation system that offers an extended capacity. I followed all the instructions from polycom to upgrade the firmware and now i have a message on the conference phone screen that says. I tried to upgrade on 5 of them but there is no luck on any, upgrading went to final step step 6 finalize radio parameter and failed. Polyocm soundstation2 software firmware is not user upgrade able. Soundstation2w conference phone pdf manual download. For some of you this will be a repetitive read, if you have done this before, but for those just starting out in the industry, or just wanting to learn some new information on voip, then this is for you. The soundstation 2, polycoms next generation conference phone, is redefining the standard for businessquality. It will just take a little time, some elbow grease and some hardware.
Soundstation 2w useradmininistrator guide interlinked. Soundstation 2w firmware upgrade issue i had a working ssw2 then attempted the upgrade using your latest upgrade software to see if i could get it to talk to other dect 6. Polycom 220167800022 07800001 2w soundstation expand. Support for the product will be available until june 30, 2022.
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